Terms of service

1. General Information

Business Name: Phonespace

Address: Westfield Parramatta,Level 3, SHOP 3044B /159-175 Church St, Parramatta NSW 2150

               Westfield Liverpool Kiosk 2016 (Level/2 Macquarie St, Liverpool NSW 2170

Contact: Email : phonespace.parramatta@gmail.com

               Phone: 02) 8677 9471 , 0411 222 887

               Website: www.phonespace.com.au

These Terms of Service apply to all purchases, services, and use of our website. By shopping with us, you agree to these Terms.

2. Product Information & Compatibility

  • Compatibility is your responsibility. We provide product descriptions (e.g., "for iPhone 15 Pro"), but you must verify that the accessory matches your device before purchase.

  • We do not guarantee that third-party accessories (e.g., cables, chargers) will work with all device software versions or after device OS updates.

  • Product images are for illustration only. Actual colours, textures, or packaging may vary slightly.

✅ In-store best practice: Staff will verbally confirm compatibility. 

3. Pricing & Payment

  • Prices are in Australia Dollar and include GST as shown.

  • We reserve the right to change prices at any time without notice.

  • Price adjustments are not given for items purchased before a sale or discount.

  • We accept: [Cash | Card | Mobile payment | Store credit | Vouchers]

  • Minimum purchase for card payment:  $10 

4. Store Credit & Vouchers

  • Store credit is non-transferable and non-refundable for cash.

  • Credit expires 6 months from issue date unless stated otherwise.

  • Lost vouchers cannot be replaced without original receipt and ID.

  • Store credit cannot be used to purchase gift cards or other vouchers.

5. Repairs & Installation Services

  • Screen protector installation: We take care during installation, but we are not liable for dust, minor bubbles, or misalignment. A perfect install is not guaranteed. No refund for "imperfect" installs.

  • Device damage during service: Our liability is limited to the accessory value only (not the cost of your phone). For expensive phones, you assume the risk.

  • Data loss: We are never responsible for data loss during any service. Back up your device beforehand.

  • Repair estimates: Quotes are valid for 7 days . If you decline the repair after we disassemble, a diagnostic fee $59 applies.

6. Warranty Limitation

Accessories carry only the manufacturer’s warranty plus any warranty we explicitly offer in our Return Policy.

We do not warrant:

  • Normal wear and tear (case yellowing, cable fraying, battery drain in power banks)

  • Damage from misuse, drops, liquids, heat, or improper handling

  • Compatibility issues after a phone software update

  • Counterfeit detection – we sell genuine or verified products only. If you suspect a counterfeit, you must provide proof from the brand.

Our maximum liability for any defective accessory is the purchase price you paid (refund or replacement). We are not liable for:

  • Damaged phone screen because a case "didn't protect enough"

  • Data loss from a faulty charger

  • Injury from a battery or power bank failure

7. Limitation of Liability

To the maximum extent permitted by law:

  • Our shop is not liable for indirect, incidental, or consequential damages (e.g., broken phone, lost data, lost time, emotional distress) arising from any accessory or service.

  • Your sole remedy for any dispute is a refund of the product price 

  • Some jurisdictions do not allow these limitations – in that case, liability is limited to the minimum allowed by law.

8. Website & Online Store Terms 

Account responsibilise:ty: You are responsible for safeguarding your account login.

  • Order acceptance: We reserve the right to cancel any order for suspected fraud, pricing errors, or stock unavailability.

  • Shipping risk: Once handed to courier, risk of loss passes to you. We are not responsible for lost, stolen, or delayed shipments unless tracking shows "not received by courier".

  • Typographical errors: If a product is listed at an incorrect price, we may cancel the order before shipping.

  • International orders: You are responsible for customs fees, import duties, and compliance with your local laws.

9. In-Store Conduct

We reserve the right to:

  • Refuse service to anyone for rude, abusive, or disruptive behaviour.

  • Ask customers to leave if they refuse to follow health, safety, or hygiene rules (e.g., no test-fitting earphones for hygiene).

  • Limit quantities of high-demand items (e.g., "2 per customer").

10. Privacy & Data Collection

  • We collect only necessary information for transactions (name, contact, purchase history).

  • We do not sell or share your data with third parties except for payment processing.

  • CCTV is in use on premises for security purposes.

  • You may request deletion of your data by emailing phonespace.parramatta@gmail.com

11. Changes to These Terms

We may update these Terms at any time. Changes apply to future purchases only. The current version is always available at www.phonespace.com.au

12. Governing Law & Disputes

These Terms are governed by the laws of Australia

Dispute resolution:
Before legal action, both parties agree to attempt resolution via:

  1. In-store discussion with a manager

  2. Mediation 

  3. Small claims court